Refund policy
Return & Refund Policy
Store Name: Truststeadfast
Company Name: Nexora Shop LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@truststeadfast.shop
At Truststeadfast, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
The item must be unused and in the same condition that you received it
The item must be in its original packaging
Proof of purchase (receipt or order number) is required
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
Gift cards
Final sale or clearance items
Personal care items (if opened or used)
Return Process
To initiate a return:
Contact our support team with your order details
Wait for return approval and instructions
Ship the item to the address provided
Important: Do not send items back without prior approval.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping costs are non-refundable
Refunds
Once your return is received and inspected:
We will notify you of approval or rejection
Approved refunds will be processed within 5–10 business days
Refunds will be issued to your original payment method
Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your credit card provider (processing time may vary)
Contact your bank
If the issue persists, please reach out to us.
Damaged or Incorrect Items
If you receive a defective, damaged, or wrong item:
Contact us within 7 days of delivery
Provide clear photos as proof
We will offer a replacement or full refund at no additional cost.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us for assistance.
Order Cancellations
Orders can be canceled within 12 hours of purchase. After this time, the order may already be processed and cannot be canceled.
Contact Information
For any return or refund inquiries, please contact:
Company: Nexora Shop LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@truststeadfast.shop